Deskflows

Your support team can be agile

Explore how to enhance your support team's productivity and make it important on your business

Benefits What Deskflows can bring to your support team

Find process bottlenecks faster

Monitoring real-time process allows you to act on its bottlenecks and prevent your support team from being improductive

Generate alerts on process issues

As one part of your process is with any trouble, trigger alerts to your favourite communication platform so your entire team can check

Clear communication with other teams

With our dashboards, communication with customer success and technical teams are more precise and productive

Make routine management more productive

With all routine data gathered, make your support operation meetings better with data fitted to your process

Benefits What Deskflows can bring to your support team

Find process bottlenecks faster

Monitoring real-time process allows you to act on its bottlenecks and prevent your support team from being improductive

Generate alerts on process issues

As one part of your process is with any trouble, trigger alerts to your favourite communication platform so your entire team can check

Clear communication with other teams

With our dashboards, communication with customer success and technical teams are more precise and productive

Make routine management more productive

With all routine data gathered, make your support operation meetings better with data fitted to your process

Deskflows App

Monitor your productivity, create alerts and act in real time

With the Deskflows App you develop your demand management at each stage of your process. This gives you powerful indicators on the progress of activities, and enables a much more productive management routine.

  • Real-time view of your stock at each stage
  • Alerts for SLA bottlenecks and disruptions in your communication tool
  • Flow analysis to understand which stages of the process are getting in the way

DESKFLOWS APP

To generate productivity and optimize the management of your team, it is necessary to dynamically monitor stocks and demands. Thus, it is possible to prioritize the most important with a minimum reaction time, generating differentiated productivity and allowing efficient allocation of resources.

Services

Our onboarding process and professional services will allow you to get the best out of agile support for your team.

To work on process improvements

Consulting

Through our experience with the operation and service teams, we can offer insights for improvements, indicating the next steps according to your current objectives. We operate in each stage of building and maturing a productive team, with agility as a determining factor both in the way we work and in the philosophy delivered to the client.

  • Modeling your process
  • Adjusting tools
  • Data integration
  • Custom dashboards
  • Improved team management rites

Hands-on

Workshops

A joint effort that will allow you and your team to evolve quickly and with the knowledge necessary to become a more productive team. We define the scope according to each customer's need.

  • Process diagnosis with the team
  • Service productivity
  • Goals and metrics
  • Routine ``war room`` with the team

Our guide

LEADER GUIDE

The Leader Guide is an execution monitoring program with the operation leader. Our team helps you with an outside look, asking the right questions and helping to execute your improvement action plan.

  • Leader and team activity planning
  • Definition and monitoring of improvement actions and projects
  • Benchmarking of good practices in operating processes

Case Study

How we delivered great results with deskflows and applying agile concepts on a support team.

Siteware

How we increased our SLA metrics with a 20% smaller team

Using Deskflows app our team could understand the importance of constantly check each agent workload. After that, it became easy to standardize our priority criteria, and spread it all over the company. The results were felt less than a month after Deskflows implementation

  • Better process vision
  • Support leader focused on people performance and development
  • Agents could think on what
  • Support routine automatically prioritized

Highlights

85% to 97% SLA Increase

25% better first reply time

+30% SLA for bugs and incidents

Our cases with:

zendesk

Our cases with:

pipefylogo

Interested? Contact us for more information about Deskflows

Feel free to ask about our products and services! Our team will be happy to assist you!
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