GROWTH WITH OUR ASSISTANCE
Workshops
Much of a team's success depends on everyone's engagement in a well-defined strategic goal and accurate feedback. Knowing this, we offer a dynamic and participatory process' diagnosis, defining objectives and metrics and optimizing productivity.
WORKSHOP
Service productivity
The objective of this workshop is to bring the concepts and practices of the most productive service teams into your routine, aligning concepts and the working style. We bring concepts of agile methodologies and also tips on how to organize to obtain spectacular results!
- Service process concepts
- Good practices for service productivity
- Definition of SLAs
- Agent work routine
WORKSHOP
Operation optimization
In this workshop, we immerse ourselves in the client's process and identify the main points for improvement, with a practical and data-oriented approach. This makes the points of improvement clear and the team knows which are the biggest points of improvement in the short, medium and long term.
- Process diagnostics
- Generation and analysis of KPIs and reports
- Management Routine Optimization
- Defining action plans for improvements
Consulting
Through our experience with the operation and service teams, we can offer insights for improvements, indicating the next steps according to your current objectives. We operate in each stage of building and maturing a productive team, with agility as a determining factor both in the way we work and in the philosophy delivered to the client.
Modeling and Optimization
- Process diagnostics
- Construction of workflows
- Identification of improvement levers
Tools and Integration
- Parameterization and configuration of tools
- Integration via APIs
- Flow automation
Analysis and Management
- Building dashboards
- Decision-making
- Action plans
LEADER GUIDE
The Leader Guide is an execution monitoring program with the operation leader. We help you with an outside look, asking the right questions and helping you to execute your improvement action plan.
Leader and team activity planning
We optimize management with a practical approach and focus on people.
Definition and monitoring of improvement actions and projects
Don't you know where to start? We can help you take the next step.
Benchmarking of good practices in operating processes
The practices of the best operating teams in their day-to-day lives.
Check out our differential!
We work with the reality of your company, we understand the needs and most appropriate tools for your solution and we are guided by the results of our deliveries, acting with agility and proximity, to generate the maximum impact.