Monitoring real-time process allows you to act on its bottlenecks and prevent your support team from being improductive
As one part of your process is with any trouble, trigger alerts to your favourite communication platform so your entire team can check
With our dashboards, communication with customer success and technical teams are more precise and productive
With all routine data gathered, make your support operation meetings better with data fitted to your process
Monitoring real-time process allows you to act on its bottlenecks and prevent your support team from being improductive
As one part of your process is with any trouble, trigger alerts to your favourite communication platform so your entire team can check
With our dashboards, communication with customer success and technical teams are more precise and productive
With all routine data gathered, make your support operation meetings better with data fitted to your process
With the Deskflows App you develop your demand management at each stage of your process. This gives you powerful indicators on the progress of activities, and enables a much more productive management routine.
To generate productivity and optimize the management of your team, it is necessary to dynamically monitor stocks and demands. Thus, it is possible to prioritize the most important with a minimum reaction time, generating differentiated productivity and allowing efficient allocation of resources.
Our onboarding process and professional services will allow you to get the best out of agile support for your team.
Through our experience with the operation and service teams, we can offer insights for improvements, indicating the next steps according to your current objectives. We operate in each stage of building and maturing a productive team, with agility as a determining factor both in the way we work and in the philosophy delivered to the client.
A joint effort that will allow you and your team to evolve quickly and with the knowledge necessary to become a more productive team. We define the scope according to each customer's need.
The Leader Guide is an execution monitoring program with the operation leader. Our team helps you with an outside look, asking the right questions and helping to execute your improvement action plan.
How we delivered great results with deskflows and applying agile concepts on a support team.
Using Deskflows app our team could understand the importance of constantly check each agent workload. After that, it became easy to standardize our priority criteria, and spread it all over the company. The results were felt less than a month after Deskflows implementation