Monthly Archives: June 2020
Latest News from Monthly Archives: June 2020
Measuring your customer satisfaction
In today’s article, we will talk about a very important measure for any type of business: your customer’s feeling of satisfaction with your product, service or company. But why measure satisfaction? Can’t I just give my best, always? It is expected, of course, that every operation that serves internal or external customers is in constant effort to improve their service. But the truth is that […]
By on 30 Jun 2020 0 Categories / Performance Management, Process Management, Uncategorized Tags: ces, csat, customer effort score, customer satisfaction, net promoter score, nps, satisfação, satisfaction