Monthly Archives: May 2020
Latest News from Monthly Archives: May 2020
Why set your process SLA today (and how to use it)
Today, we will talk about the SLA (Service Level Agreement). As its name suggests, this contract determines a minimum level of service provided agreed directly with your customer. A common feeling is that SLA is a concept for very large or very mature operations, but the truth is that the sooner you focus on the process and define your SLA, the sooner you will have […]
By on 28 May 2020 0 Categories / Performance Management Tags: customer service, performance indicators, support