Monthly Archives: December 2020
Latest News from Monthly Archives: December 2020
Stop using your helpdesk software as an inbox
It is not a secret that every service team must have a tool to organize access to customer requests by agents. It is the essential to have the context of requests centralized, specially to allow agents to help each other in certain demands. However, the vast majority of teams use these tools only as a shared email inbox. And this is much more common than […]