helpdesk – Deskflows
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Key metrics (KPIs) for support and customer service team

What is the purpose of your support team? What is the goal of your support (or helpdesk) team? Support can be the interface between product users and its development team in more technical cases, or offer quick solutions through the information available, for example. The service team will be the bridge between your product or service and the customer, managing the incident handling process with […]

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